Effective Date: 9th June, 2026

Welcome to Vijay Laxmi Furniture. We understand that plans change and sometimes a furniture order needs to be cancelled. Please read our cancellation policy below.

1. Order cancellation

  • Ready-stock furniture orders can be cancelled before shipment only.
  • Once the order is shipped, cancellation is not possible. You may request a return as per our Returns & Refunds policy.
  • Custom-made or made-to-order furniture cannot be cancelled once production has started.

2. How to cancel

  • Provide your Order ID, name, and registered phone number or email.
  • We will confirm your cancellation once we verify that the order has not been shipped.

3. Refund for cancelled orders

If your order is cancelled successfully before shipment, a full refund will be issued.

  • The refund is processed to your original payment method within 7-10 working days.

4. Late cancellation

Late cancellation means asking to cancel after the order has been dispatched or after custom furniture production has begun.

  • Dispatched orders cannot be cancelled. Return and refund terms will apply instead.
  • For custom furniture, the advance payment is non-refundable once production has started, as materials and labour are already committed.

5. Store initiated cancellation

We reserve the right to cancel orders due to:

  • Stock unavailability
  • Payment issues
  • Pricing errors
  • Suspected fraudulent activity

If we cancel your order, a full refund will be issued to your original payment method.

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