Refunds & Returns Policy

1. Return Eligibility

At Vijay Laxmi Furniture, we want you to receive furniture that matches your order and the product details provided at the time of purchase.

You may request a return or other appropriate resolution in circumstances such as:

• The product arrives damaged or defective.
• You receive a product different from the one you ordered.
• The product materially differs from its advertised description or agreed specifications.
• The product qualifies for a return under the terms communicated at the time of purchase or applicable law.

2. Non-Returnable Products

Certain furniture products may not qualify for a return for reasons unrelated to a defect, damage, incorrect supply, or another legally recognised reason.

• Custom-made furniture manufactured according to a customer's specific measurements or design.
• Furniture made to order with customer- selected materials, fabrics, finishes, colours, or other personalised features.
• Products clearly identified as non-returnable before purchase, where legally permitted.
• Products damaged after delivery because of misuse, improper handling, unauthorised modification, or failure to follow applicable care instructions.

3. Damaged, Defective, or Incorrect Products

Please inspect your furniture when it is delivered. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide the following information when reporting a problem:

• Your order number or invoice number.
• Your name and contact details.
• The name of the affected product.
• A description of the problem.
• Clear photographs or videos showing the issue, if available.

4. Return Process

To request a return, replacement, or refund, please follow these steps:

5. Refund Policy

Refunds are assessed according to the reason for the request, the applicable purchase terms, and Indian consumer- protection requirements.

• Refund eligibility: Refunds may be provided for eligible returns, confirmed product issues, approved cancellations, or other circumstances where a refund is required under applicable law.
• Refund method: Refunds will generally be issued to the original payment method. If this is not possible, we will communicate an appropriate alternative.
• Refund processing: We aim to initiate approved refunds within 5–10 business days after the applicable approval or verification stage, where practicable.
• Bank processing: The time required for the amount to appear in your account may depend on your bank, payment gateway, or payment provider.
• Partial refunds: Where legally permitted and appropriate to the circumstances, a partial refund may be considered for an eligible portion of an order.

6. Return Shipping and Collection

Return shipping and collection arrangements depend on the reason for the return and the size and nature of the furniture.

• Where the issue is attributable to Vijay Laxmi Furniture, such as a confirmed defect, damage during delivery, or an incorrect product, we will communicate the appropriate return or collection arrangements.
• For other returns expressly permitted under the applicable purchase terms, reasonable return shipping or collection charges may be payable by the customer if disclosed in advance and permitted by law.
• Large furniture items may require a scheduled pickup or a specialised collection service.
• Customers should keep the product, accessories, and packaging safely stored until collection or further instructions are provided.

7. Exchange and Replacement Policy

Vijay Laxmi Furniture may offer an exchange or replacement for eligible products, subject to product availability and the circumstances of the request.

• The delivered furniture is damaged or defective.
• The wrong product, model, colour, or agreed specification was supplied.
• The product materially differs from its advertised description.
• An exchange is permitted under the terms communicated at the time of purchase.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

• Cancellation requests received before dispatch will be assessed according to the order status and applicable cancellation terms.
• Orders that have already been dispatched or delivered may require the applicable return procedure.
• Custom-made or personalised furniture may be subject to specific cancellation terms communicated before purchase, where legally permitted.

9. Warranty and Product Care

Any manufacturer or seller warranty applicable to a furniture product will be governed by the warranty terms communicated with that product or at the time of purchase.

• Follow the recommended cleaning and maintenance instructions.
• Use and assemble furniture according to the supplied instructions, where applicable.
• Avoid improper handling, unauthorised modifications, and uses inconsistent with the product instructions.

10. Policy Updates

Vijay Laxmi Furniture may update this policy when business practices, product offerings, or applicable legal requirements change.

11. Contact Vijay Laxmi Furniture

If you have questions about returns, refunds, exchanges, replacements, or order cancellations, please contact our customer support team.